Bringing UCLA’s IT community together to strengthen the systems and services that power teaching, research, and collaboration.
Every day, technology enables how Bruins learn, teach, discover, and connect. One IT brings UCLA’s technology community together under one coordinated approach, aligning people, process, and technology to create a more connected, equitable, and secure digital experience.
As part of the university's Effective UCLA effort, One IT helps UCLA modernize core IT services in support of the academic mission and in closer partnership with the needs of our campus community.
At a Glance: What’s Changing
Connecting and Aligning Resources
Shared planning and investments will help technology resources advance UCLA’s mission.
Uniting under a Shared Vision
UCLA’s IT professionals will collaborate under a unified operating model coordinated through DTS.
Strengthening Cybersecurity
Modern, campuswide tools and standards will protect systems and data.
Improving Digital Experience
Consistent, reliable services will make technology easier to access.
— Lucy Avetisyan, Chief Information Officer & Associate Vice ChancellorOne IT is about connecting people, expertise, and systems so technology works better for everyone at UCLA.
Why One IT and Why Now?
Behind UCLA’s teaching, research, and daily operations is a digital environment shaped by decades of growth and change. As the university expanded its academic, research, and operational reach, technology systems multiplied to meet those needs. Over time, this created a landscape that is powerful and increasingly complex to coordinate and sustain.
Today, that complexity is being tested. Campuswide collaboration, data-intensive research, artificial intelligence, and heightened cybersecurity risks now depend on systems that were not designed to operate as a single environment. As expectations grow, fragmentation undermines reliability and security, and places increasing strain on the people who support and depend on these services every day.
One IT responds to this moment by strengthening UCLA’s digital foundation while carrying forward the discipline-specific expertise that academic and research communities rely on. By connecting local strengths through more coordinated infrastructure and shared practices, UCLA can reduce risk, improve consistency, and create the stability needed to support innovation at scale.
Acting now ensures UCLA’s technology environment remains capable of advancing the university’s mission and supporting its academic and research priorities well into the future.
UCLA’s IT environment has grown through decades of unit-level investment, resulting in a highly fragmented operating model. Today, technology services are distributed across more than 40 IT units, supported by 10 data centers and over 200 server rooms, with core platforms such as networks, email, and enterprise applications managed independently across campus. While this structure has enabled local solutions, it has also increased complexity, duplication, and operational risk.
A coordinated IT approach enables UCLA to move beyond managing fragmentation and toward delivering more reliable, scalable, and secure technology services. These benefits reflect what improved coordination means in practice for the campus community.
Outcomes:
- Improve cybersecurity and reliability
Establish consistent protections, monitoring, and recovery practices to better safeguard institutional and research data and reduce service disruptions. - Reduce duplication and fragmentation
Streamline overlapping systems and services to simplify support, improve efficiency, and free up capacity for higher-value work. - Make technology more accessible and easier to support
Provide clearer service pathways, more consistent user experiences, and better-supported platforms for faculty, staff, and students. - Strengthen infrastructure to support teaching, research, and service
Build a resilient digital foundation that supports advanced research, modern teaching tools, and evolving operational needs at scale.
One IT is a campuswide effort shaped and carried out in partnership with the UCLA community. This work depends on sustained collaboration, transparency, and respect for the people and programs that rely on technology every day. Our commitment is to move deliberately, communicate clearly, and ensure continuity while strengthening UCLA’s digital foundation.
We are committed to:
- Open communication and regular updates
Share clear, timely information so the campus community knows what to expect and how to stay engaged. - Partnership with unit leaders and shared governance bodies
Work closely with schools, departments, and Academic Senate representation to ensure academic priorities and local needs inform decisions. - Clear guidance and support for staff transitions
Provide transparency, advance notice, and resources so staff understand impacts, timelines, and available support. - Continuity of essential teaching, research, and administrative work
Prioritize stability and service continuity throughout each phase of the work.
One IT is guided by a clear set of priorities focused on strengthening UCLA’s digital foundation while supporting the university’s academic, research, and service mission. These priorities define what success looks like over time and help align decisions and investments across campus.
- Modernize and align IT systems and services
Evolve core platforms and service models to support current needs while preparing for future growth and innovation. - Strengthen cybersecurity and operational resilience
Protect data, reduce risk, and ensure critical services remain available and recover quickly when disruptions occur. - Deliver consistent, high-quality digital experiences
Provide reliable, user-centered services that work seamlessly across schools and departments. - Optimize and reinvest resources into UCLA’s mission
Use resources more effectively to support teaching, research, and student success. - Promote equity and accessibility in technology
Ensure digital tools and services are inclusive and accessible to all members of the UCLA community.
Together, these priorities guide a coordinated approach to technology that supports UCLA’s excellence today and strengthens the university for the future.
Phased Approach
Timeline
September 2025 – June 2026
Description
Capture and analyze data across campus to understand IT staffing, products, and services. This phase establishes a clear picture of the current IT environment, including people, systems, and processes, and identifies opportunities for alignment and improvement.
Key Outcomes
- Validated inventory of IT staff, roles, products, and services
- Visibility into technology dependencies, duplication, and gaps
- Baseline data to support defensible recommendations
- Identification of early opt-in opportunities, areas where earlier transition under One IT could provide meaningful value, and critical risks
Timeline
July 2026 – June 2027
Description
Co-create the future-state operating model and unit-level transition recommendations. The design phase focuses on defining how UCLA’s unified IT environment will operate, balancing shared services with local needs through collaborative planning and governance.
Key Outcomes
- Defined One IT target-state operating model
- Unit-by-unit transition recommendations
- Prioritized business cases for staff and technology transitions
- Agreed sequencing and readiness criteria
Timeline
July 2027 – October 2029
Description
Execute approved transitions integrating people, processes, and technology under One IT. This phase moves from design to implementation, guided by governance-approved sequencing to ensure minimal disruption and measurable improvement across UCLA’s digital ecosystem.
Key Outcomes
- Phased transition of people, processes, and technology into DTS
- Execution of approved business cases aligned to milestones
- Minimal disruption through governance-approved sequencing
- Measurable improvements in service delivery, resilience, and efficiency
Progress to Date
- Launched initial One IT website and sent BruinPost to campus
- Began Discovery Phase with 40+ IT units
- Established data-driven and inclusive guiding principles
- Held kickoff meetings with campus and IT leads
- Started collection of staff, service, and security data
- Facilitated town hall with over 1900 participants and listening sessions with over 300 participants
- Aligned IT Consolidation Leads and IT Unit Leads with DTS
- Launch Working Groups, One IT Advisory Committee and IT Alignment Council
- Continue data collection and analysis by domain (People, Services, Security)
- Facilitate ongoing listening and information sessions
