Bruin Voice Requests

For questions related to the Bruin Voice program, please use the appropriate support channel below:

• If you are part of UCLA campus, please submit a PCR-360 request.
• If you are part of UCLA Health, please email bvhealth@it.ucla.edu.

Hypercare

Hypercare is a one to two week period of elevated support starting on the day of Go-Live, available to all customers transitioning to Zoom Phone in the current wave. Support staff are available to assist with issues that new users may encounter. During the hypercare period, please email bvhealth@it.ucla.edu for support.

Zoom Phone Requests

If you have a request related to Zoom Phone, please submit a request through the PCR-360 CustomerCenter and select the appropriate topic:

• For a new Zoom Softphone: select Submit Request > Select Topic > New Zoom Softphone
• For a new physical Zoom phone: select Submit Request > Select Topic > New Zoom Physical Phone
• For changes to your Zoom Phone: select Submit Request > Select Topic > Zoom Phone Changes & Questions

If you cannot submit a request, please contact your department’s DSA to find out who can place a telephone service order for your FAU.

DTS Support

If you are experiencing technical issues with your Zoom Phone, please contact DTS Service Desk by emailing help@it.ucla.edu, submitting a ticket through ServiceNow, or calling (310) 267-HELP (4357).